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Customer Service Executive (English Speaking)

The company seeks to hire a Customer Service Executive to look after TerraCycle’s customer service and public drop off network primarily for the UK market www.terracycle.co.uk but also across a number of other markets. 

TerraCycle is the world leader in collecting and recycling waste that is traditionally considered non-recyclable. We recycle everything from pens, to coffee pods, even the likes of cigarette butts and ocean plastics, plus hundreds of other waste streams that would otherwise be sent to landfill or be incinerated. TerraCycle promotes a circular economy and a closed-loop approach to waste management. The company’s global Headquarters is located outside of New York in the US, with the European Headquarters based in Perivale, London.  TerraCycle operates in 21 countries around the world, including 12 in Europe http://www.terracycle.eu/#/europe and partners with many of the top 100 consumer product companies (including P&G, L’Oreal, BIC, Henkel).

TerraCycle creates leading and innovative collection and recycling platforms ranging from our national free recycling programmes, the paid for Zero Waste Box platform for businesses, city-wide collections and the set-up of unique supply chains (i.e. our Beach Plastics project in partnership with Head & Shoulders and Fairy that recently won both the Momentum of Change Award from the UN and the Edie Sustainable Business Leaders:  Sustainable Supply Chains Award.

For more information on the company / what we do see Recent TerraCycle Article Feature - Bloomberg News.

The company seeks to hire a Customer Service Executive to look after TerraCycle’s customer service and public drop off network primarily for the UK market www.terracycle.co.uk but also across a number of other markets. Using pre-determined processes and with the support of other language speakers across the business the Customer Service Executive will be responsible for customer service in multiple languages.

The position is based in Perivale, West London and reports to the Head of Communications.

Responsibilities: 

  • Overseeing and handling TerraCycle Customer Service via telephone and email
  • Supporting the development of standard responses and procedures to facilitate the management of customer service in all required European languages
  • Seeking the necessary language support from colleagues in other departments as required
  • Managing TerraCycle’s public drop off location network
    • Calling locations that have applied to be a drop off location
    • Updating the public drop off location maps
    • Proactive outreach to potential new locations
    • Sending out public location collection boxes to accepted locations
  • Facilitating the Growth / Success of the Public Drop off Location Network
    • Growing the number of public drop off locations where budget allows / developing the geographic spread where required via proactive outreach 
    • Work with the marketing team to develop editable resources to help public location administrators grow their collections (May include, letters, guides, posters, videos etc)
  • Supporting webmaster duties
  • From time to time supporting TerraCycle operations and administrative tasks
  • Support other business functions as required, in particular where it pertains to specific language skills, this may include:
    • Marketing and communications translations
    • Public relations
    • Operations and supply chain

Requirements:

  • Fluent in English with excellent communication skills (both spoken and written)
  • Customer Service experience
  • Experience of managing multiple priorities
  • Excellent organisational skills and attention to detail
  • Ability to speak another European language would be beneficial but not essential
  • A demonstrated interest in sustainable/green business would be beneficial but not essential

Compensation:

Salary: Up to £22,000 per annum depending on experience

25 Paid Holiday Days

Company Pension contribution up to 3% of salary

Start date – ASAP

Please send a thoughtful cover letter and CV to stephen.clarke@terracycle.com