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Customer Service Executive (English Speaking)

The company seeks to hire a Customer Service Executive. The role will support TerraCycle’s customer service and public drop off network primarily for the UK market, but also support across other European markets. Excellent spoken and written English is a necessity. The ability to speak another European language (particularly French) would be beneficial but not essential.

What is TerraCycle?

Operating in 21 countries (including 12 in Europe), TerraCycle is a world leader in the recycling of generally non-recyclable waste, such as pens, snack wrappers, baby food pouches, beauty product packaging, home care product packaging and even the likes of cigarette butts and marine plastics. We create collection and recycling solutions systems for products / packaging which would otherwise be sent to incineration or landfill. To achieve this objective, we partner with some of the most recognizable brands and retailers in the world, including BIC, L’Oréal, Procter & Gamble and JDE, amongst dozens of others.

Discover TerraCycle:

Responsibilities:

  • Handle TerraCycle Customer Service via telephone and email in fast paced environment
  • Supporting the development of standard responses and procedures to facilitate the management of customer service in all required European languages
  • Seeking the necessary language support from colleagues in other departments as required
  • Managing TerraCycle’s public drop off location network
  • Updating the public drop off location maps
  • Proactive outreach to potential new locations
  • Sending out public location collection boxes to accepted locations
  • Facilitating the Growth / Success of the Public Drop off Location Network
  • Growing the number of public drop off locations where budget allows / developing the geographic spread where required via proactive outreach
  • Work with the marketing team to develop editable resources to help public location administrators grow their collections (May include, letters, guides, posters, videos etc)
  • From time to time supporting TerraCycle operations and administrative tasks
  • Support other business functions as required, in particular where it pertains to specific language skills, this may include:
  • Marketing and communications translations
  • Public relations
  • Operations and supply chain

Requirements:

  • Professional experience providing exceptional customer service via telephone and email
  • Fluent in English
  • Ability to speak another European language (particularly French) would be beneficial but not essential
  • Strong attention to detail and problem-solving skills
  • Strong interpersonal, verbal & written communication skills
  • Ability to adapt and thrive in a dynamic business environment
  • Ability to develop innovative & creative solutions with a proactive mindset
  • Excellent organizational, time management, and prioritization skills
  • A demonstrated interest in sustainable/green business would be beneficial but not essential

Compensation

  • Salary dependent on experience
  • 25 Paid Holiday Days
  • Company Pension contribution up to 3% of salary

Start date – ASAP

For inquiries, please send your CV and cover letter to Stephen Clarke, Head of Communications, TerraCycle Europe at stephen.clarke@terracycle.com.