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The Colgate® Oral Care Recycling Programme - FAQ

Recycle all oral care products and packaging through this programme

Participating locations
2,000
Available locations
0

This recycling programme is open to all individuals, schools, organisations (charities, town halls, local authorities) and companies based in the UK. If you do not have a TerraCycle® account yet, there are two steps you will need to complete in order to register for the Colgate® Oral Care Recycling Programme.

  1. You must create an account on our website by filling out the form you will find here.
  2. Then click "join programme for free" on The Colgate® Oral Care Recycling Programme page.

If you have not received a confirmation email from the email address "brigade-no-reply@terracycle.co.uk" and if it is not in your junk or spam folder, please contact customersupport@terracycle.co.uk with the subject line: "no confirmation email".
Please do not register a second time by creating a second TerraCycle® account.

Please note we need 72 hours to verify the information you have given to join the programme. Following this, you will be accepted on the recycling programme or you will be placed on the waiting list. You will then receive an email from us when you've joined this programme.

The following types of oral care products and packaging are accepted in the programme: 

  • Any brand of toothpaste tubes and caps
  • Any brand of toothbrush outer packaging
  • Any brand of toothpaste cartons
  • Any brand of electric and battery toothbrush heads
  • Any brand of toothbrushes

Please note that the following types of oral care products and packaging are not accepted in the programme:

  • Dental Floss and Floss Containers
  • Interdental Brushes
  • Toothache Kits
  • Breath Sprays
  • Denture Adhesives Packaging
  • Denture Tablets Packaging
  • Denture Cream Tubes
  • Battery Toothbrushes
  • Mouthwash Plastic Bottles
  • Tubes that did not contain toothpaste
  • Outer packaging that did not contain toothbrushes
  • Cartons that did not contain toothpaste
  • Toothpaste pumps

For more information, please consult our Accepted Waste Poster.

Once you have joined the Colgate® Oral Care Recycling Programme, you can print a shipping label by logging into your TerraCycle® account and by clicking on "my account". Then simply click on the "send us your waste" button and then on "create free postage label". You will receive your label by email, you must then print it and stick it on your parcel. You can download as many labels as you have parcels to send.

You can use any cardboard boxes for sending your waste, however these boxes must be clean and sturdy. Once you have your box, put your waste directly in it (and possibly in a plastic bag beforehand), close it well and stick the prepaid shipping label on the box (the shipment is of course completely free).

Once you have downloaded and printed your shipping label, please send us your waste by ordering a free pick-up via UPS by calling 03457 877 877 (UPS will collect at your location). You can also drop-off your parcel at your closest UPS drop-off point, which you can find here

If you have not received your points within two months after your shipment was sent, please contact us so that we can investigate it for you.

Once received by TerraCycle®, your oral care products and packaging are sorted and separated by material composition. The separated items are then cleaned, shredded, and made into new recycled products. Click here to learn more about the recycling process.

You must send at least one shipment a year. If you do not send a shipment within a year, you will be removed from the programme to allow other people to participate. Consequently, you will have to apply to join the programme again. If you are removed from the programme, you will receive an email notifying you and you will have one week to join this programme again by clicking on "join programme for free" on the programme page.

For each shipment over 200 grams for the Colgate® Oral Care Recycling Programme, you will receive TerraCycle® points. You will receive 100 points per kilo. 100 TerraCycle® points represents £1.

To redeem your points as financial donations, a minimum of 1,000 points or £10 is required.

All points redeemed between the 1st of May and the 31st of October will be donated in December. Points redeemed between the 1st of November and the 30th of April will be donated in June.

To redeem your points for the charity or school of your choice, simply log in to your TerraCycle® account and go to the "my charities" tab. Once on this page, TerraCycle® offers 3 ways to choose a charity:

  1. Redeem your points to a TerraCycle® partner charity by clicking on "redeem" and by choosing one of the charities from the drop-down menu.
  2. Add the charity or school of your choice by clicking on "add charity". Please check if this charity is not already registered on our website first by looking for the charity in the search bar at the top of the page. If you cannot find it, please fill in the fields for creating a new charity. Once completed, validate the form and do not forget to send us the bank details through this form to customersupport@terracycle.co.uk.
  3. Choose a charitable gift by clicking on "redeem". You will find the list of charitable gifts in the field of the environment, the fight against hunger, education, childhood or prematurity at the bottom of the page. Then simply select the gift and click on "redeem".

If you have chosen to donate to a charity (either by selecting an existing charity or by adding a new one), you must choose the number of points you wish to redeem (as a reminder, you must convert a minimum of 1,000 points).

Check the contents of your cart and click on "checkout" to close the transaction.

If you wish to stop collecting this waste, log in to your account, select the "my recycling programmes" tab and click on the small grey cross to the right of the name of the Colgate® Oral Care Recycling Programme.