The Kenco Eco Refill Brigade™

The Kenco Eco Refill Brigade

What kind of packaging is acceptable?

This program will ONLY accept Kenco Eco Refill packaging.

Who can sign up for the Kenco Eco Refill Brigade?

Anyone can sign up for the Kenco Eco Refill Brigade.

What do I need to sign up for the Kenco Eco Refill Brigade?

Signing up for the Kenco Eco Refill Brigade is easy! You will need to provide a valid email address and your mailing address. That’s all!

I signed up for the Brigade, but I haven’t received a confirmation e-mail. What should I do?

Please check to see if your confirmation e-mail from
brigade-no-reply@terracycle.co.uk was sent to your spam or junk mail, BUT DO NOT SIGN UP AGAIN. Please email customersupport@terracycle.co.uk with subject line: No Confirmation E-mail, along with your phone number. Somebody will contact you shortly and activate your account.

What if my information changes or needs to be updated?

If for any reason you need to change or update your information, please email customersupport@terracycle.co.uk and somebody will be glad to assist you.

Do I have to pay for shipping?

All shipping costs are paid for by TerraCycle. The Royal Mail shipping labels we provide are prepaid and ready to use.

How should I send the Kenco Eco Refills back to TerraCycle?

You can send your Kenco Eco Refills back using the actual Kenco Eco Refill bag! Simply empty out any remaining coffee from the bag, place any additional Kenco Eco Refill bags you may have, tape your label to the package, and drop it off in any Royal Mail post box.

How does TerraCycle count the waste I send in so as to allocate credit to my charity?

TerraCycle collects thousands of units of waste a day – in order to keep track of the waste we count all the shipments received using an average weight. We establish an average weight for each waste stream (coffee wrappers, discs, juice pouches, and more) collected through a brigade – your account will be credited based on the weight of the package sent in and weighed at TerraCycle facilities.

Your account will be credited based on the weight of your package, not individually counted units.

Is there a limit to how many Kenco Eco Refill packages I can send in?

Currently there are no limits.

Our organization is done collecting packages, can we unsubscribe?

Please contact TerraCycle for instructions on unsubscribing from this program. Please contact our customer support team at customersupport@terracycle.co.uk, or via phone at 08 00 047 0984.